FanPost

If a Restaurant Ran Their Company Like the NFL


Imagine going out to eat at a restaurant since you were a kid. It is your favorite place ever. You eat there for two lunches and a dinner on Sunday. You return Monday Night for dinner again. Every week this is your routine. You love this place so much, you talk about it at church more than you talk about religion. You talk about this restaurant at school more than talking about your schoolwork. You talk about this restaurant at your job. You write biographies about the waiters and the cooks. You take pictures of the facilities and the exterior of the building. You know the managers, the owner, the staff by name. The service is the best. The food is ridiculously good. Your parents brought you as a kid. When you go home, you have more photo albums and posters about this restaurant than you have family pictures on display. Every year they hire a new member and you brag about how good this new guy will be without any information on him. You check in and ask questions about his training constantly.

After several years of this, you one day enter to find Jerry, your favorite cook, storm out of the restaurant. Okay, there was some drama. It happens in business. You deal with it. We even laugh about it as we get our appetizers. About a year or so later, another strong worker, is arrested. Over the course of time, the staff demands increases in pay with quality becoming less appealing. The quality may increase. But the drama is starting to cause an aura of frustration with your tradition. People want thirty dollars an hour. Then they want forty. Some staff refuses to come to work unless they can get seventy five dollars per hour. After getting eighty dollars per hour for two years, one of the team supervisors wants to be transferred to another restaurant in Chicago. A third-year waiter refuses to serve any more customers unless he can tell them which general manager to hire.

The staff continues their issues with unprofessionalism. A waiter flipped off a customer. Competitors entered the restaurant to sabotage the business and talk trash. This led to dishes being thrown at the trash talkers and fist fights breaking faces. The only reason animals are not allowed in this restaurant is because it is not a safe space for dogs.

After a long history with this place, one Sunday, you are surprised to find the place closed for a week. No food for you. But you can visit their website and see the great job they are doing for someone else. They were sent that week to sell food in Europe. That would be cool if it was for charity or something. No. They are serving your meals there in an already established massive restaurant that week. This is the new policy three times every year. The entire staff is sent to ignore you so you can watch them serve food on their website. That is, if you pay the online access fee for a special offer of $68 for the next four months to watch them serve other customers. Maybe you're hurt. Maybe you think it's cool. But it gets worse.

A few years later, you enter to find posters all over the interior talking about the environment and the importance of saving animals. It seems like a decent enough cause and promotion. But the staff members come to talk to you about the environment without any concern whatsoever for your order.

"The world is going to end in ten years and all you want to do is eat a cheeseburger?!"

Other customers start leaving because they can't be in the same restaurant as someone who wants to eat a cheeseburger instead of saving the planet. Some customers start leaving because they just want a cheeseburger and don't want to be forced into ecological politics.



As a customer, what advice would you give to this restaurant?

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